Last week I wrote about how we’d been attending the NADA convention in Las Vegas, we’re back on deck now but our heads are still spinning at the size & scale of dealership operations in the States.

I guess it’s to be expected with some of the dealerships we visited having well over one million potential customers right on their doorstep.

The convention was closed on the last day by none other than George W Bush, and I’ve got to say I was really impressed with what he said & how he said it. with statements like... “It’s no sacrifice to serve something you love...and I love America” and when discussing his book “It came as a shock to some in our country that I could write as well as read”!!

Over all our trip to the States opened our eyes to new ways of doing business, new customer procedures and new ways of ensuring that every transaction is rewarding for all involved. I look forward to implementing some of these processes and continue to strive to “Look after Macarthur”....